Returns & Refund Policy

We carry board games, Funko, plush, TCG accessories, collectibles, and sealed trading-card products - items where condition and authenticity are everything. Because of that, all sales are final - but we always stand behind the condition of what we ship.

Quick Summary

• All sales are final. We do not accept returns or exchanges for change of mind or buyer's remorse.
• We accept claims only for items that arrive defective, damaged in transit, or incorrect (wrong item shipped).
• Report problems within 7 days of delivery with clear photographs of the item and the packing slip.
• For approved problem-claims, we cover return shipping and will replace, repair, or refund at our discretion.
• We are not responsible for minor manufacturer packaging imperfections (small rips, scuffs, corner dings).
• Cancellation requests before fulfillment incur a 10% processing fee; orders cannot be canceled after shipment.
• Preorders ship upon release; if ordered with other items, they ship together.

All Sales Are Final

Because of the nature of collectibles and sealed/trading-card products, we do not accept returns, refunds, or exchanges for change of mind, accidental orders, or buyer's remorse. Please review your order carefully before purchasing.

Unsure about an item? Contact us at savvysupport@savvyhobbyist.com before you buy - we're happy to answer questions.

When We Do Accept a Claim

We will make it right if your item arrives:

• Defective - a genuine manufacturing defect (not minor packaging wear), or
• Damaged in transit, or
• Incorrect - you received the wrong item.

To qualify, you must:

• Contact us within 7 days of delivery at savvysupport@savvyhobbyist.com.
• Provide clear photographs of the item received, the damage/defect, and the packing slip.
• Keep the item and all original packaging until your claim is resolved.

Do not ship anything back without our approval - unapproved returns will not be accepted. If we approve a return, we will provide a prepaid return label; we cover return shipping on legitimate defect, damage, or wrong-item claims.

Sealed Trading Card Products

For sealed trading card products (booster packs, booster boxes, Elite Trainer Boxes, collection boxes, premium collection boxes, etc.), a valid claim means the sealed product itself arrived physically damaged, tampered, or incorrect. We cannot accept claims based on the contents of sealed packs - pull rates, specific cards, or hit value are random by nature and are not grounds for a return or refund.

Damages & Issues

• Inspect your order as soon as it arrives and report any damage, defect, or error within 7 days of delivery with photos.
• We are not responsible for minor packaging imperfections (small rips, scuffs, corner dings) that originate from the manufacturer; these are not considered defects.

Exchanges

No exchanges, except for items that are truly defective, damaged in transit, or incorrect - handled through the claim process above.

Refunds

• Approved refunds are issued after we receive and inspect the returned item (when a return is required) or once your claim is otherwise approved.
• Depending on your bank, funds may take up to 10 business days to appear.
• If more than 15 business days have passed since approval, contact savvysupport@savvyhobbyist.com.

Cancellations

• Cancellation requests before fulfillment incur a 10% processing fee (covers non-refundable transaction costs).
• Orders cannot be canceled after shipment.

Pricing Policy

Prices fluctuate with market conditions. We cannot adjust your purchase price after a sale because prices later rose or fell, and we do not accept returns or exchanges due to market price changes.

Preorders (Presale)

• Preorder items ship on or after their official release date.
• Delays may occur due to logistics; we'll notify you if this happens.
• Preorder release dates may change without notice.
• If your order includes preorders, the entire order ships together once all items are available. Want other items sooner? Place separate orders.
• Preorders cannot be canceled once placed.

Need Help?

Questions about an order, a damage claim, or a preorder? Contact savvysupport@savvyhobbyist.com - we're happy to help.